Universitat de Girona
Now showing items 21-40 of 76
La satisfacció és una preocupació crucial pels clients i per les organitzacions, incloent els bancs. L'estudi examina la satisfacció global dels clients dels bancs a Ghana i Espanya. Així s'analitzen aspectes com la relació ...
In this thesis a review of the state of the art on empowerment is found. A proposal is put forward for a model of the effective variables of empowerment, a new theoretical model that provides a distinct classification of ...
The thesis aims to understand the processes of entrepreneurship that try to create businesses or products with a high degree of complexity. This complexity comes from the fact that these products or initiatives can only ...
This thesis investigates whether ISO 9001 certification by banks affects customers’ perceptions of e-service quality and recovery (and hence customer satisfaction, value and loyalty) in online banking services. In pursuit ...
The main objective of the present dissertation is to empirically study the integration of management systems (MSs). Specifically, we aim to investigate how organizations carry out the integration process, which benefits ...
The study applies in an innovative way a set of marketing concepts to sun and sea tourist destinations in two continents. The frame of reference analyzes mass tourism, tourist destinations and its management mechanisms; ...
The tourism behaviour in a coastal destination within an economic crisis is a research with reference to an specific place: Roses. This research has intended to identify which are the rules of economic behaviour that due ...
Architecture forms an inherent part of urban tourism. Nevertheless, so far little research has been carried out regarding the interdependencies between urban tourism and architecture in general, as well as contemporary ...
In recent years, organizations have sought an efficient and effective means of management systems (MS). Quality management systems (QMS) and environmental management systems (EMS) are important contributors towards this ...
Sporting events strongly affect the relations of agents that become involved during the preparation and execution. This relationship can continue or may disappear. The purpose of this study is to explore the generation of ...
Debates on the creation and management of tourism destinations have increased during the last decades. This dissertation endeavours to contribute to the literature on tourism destinations planning and governance, with ...
The family firm have the ability to generate a competitive advantage which lies on the nature of its resources and capabilities arising from the interaction between family and business, known as familiness. This thesis ...
This thesis includes a review of how the information technology is used at present in the hotels, as well as the functionality expected from the hotels information systems. We compare these systems characteristics with ...
En esta investigación se estudia, desde una perspectiva analítica y aplicada, la función del capital social en emprendimientos indígenas de turismo ubicados en la Sierra Norte de Oaxaca, México. La perspectiva analítica ...
This paper summarises the research work carried out under the title "Analysis of organisational internalisation of the principal standards and models of quality management and excellence". It is a Doctoral Thesis carried ...
La present tesi aborda l’estudi de la difusió a escala global, així com l’impacte que està tenint la norma ISO 20000 a les organitzacions que la utilitzen. Aquesta norma pren una forma similar a la dels reconeguts estàndards ...
Se trata de una Tesis Doctoral realizada en la modalidad de Tesis Doctoral por artículos, con el objetivo de analizar, en una perspectiva comparada con relación a los Sistemas de Gestión Medioambiental, qué son y qué ...
Lean practices have been associated with high firm performance in terms of productivity, quality and safety at work, and in fact there is still a long way to spread these practices in SMEs and support activities in the ...
The objective of this thesis is to empirically study the application, benefits, challenges and consequences of the marketing innovations in the regional airports of Girona-Costa Brava, Lleida-Alguaire, Reus and ...
The present PhD work has been done within the research topics of the Laboratory of Paper Engineering and Polymer Materials (LEPAMAP) at the University of Girona. Composite materials from high yield corn biomass fibers ...
