Mostrando ítems 1-3 de 3
Yazdani, Shirin (Fecha de defensa: 2021-07-07)
In the past few decades, ISO 9001 quality management and human resources are major issues in business and management research, due to their potential impact on a range of individual and organizational ...
Petnji Yaya, Luc Honoré (Fecha de defensa: 2012-07-27)
This thesis investigates whether ISO 9001 certification by banks affects customers’ perceptions of e-service quality and recovery (and hence customer satisfaction, value and loyalty) in online banking ...
Simon i Villar, Alexandra (Fecha de defensa: 2012-07-27)
The main objective of the present dissertation is to empirically study the integration of management systems (MSs). Specifically, we aim to investigate how organizations carry out the integration process, ...