Análisis de la interiorización organizativa de los principales estándares y modelos de gestión de la calidad y excelencia 

Allur Aranburu, Erlantz (Date of defense: 2014-09-30)

This paper summarises the research work carried out under the title "Analysis of organisational internalisation of the principal standards and models of quality management and excellence". It is a Doctoral Thesis carried ...