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Cots, Santi (Date of defense: 2015-04-21)
La present tesi aborda l’estudi de la difusió a escala global, així com l’impacte que està tenint la norma ISO 20000 a les organitzacions que la utilitzen. Aquesta norma pren una forma similar a la dels ...
Casadesús Fa, Martí (1)
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Gestión de la calidad total (1)
Information technology services (1)
ISO 20000 (1)
Qualitat total (1)
004 - Computer science and technology. Computing. Data processing (1)
06 - Organizations of a general nature (1)
65 - Communication and transport industries. Accountancy. Business management. Public relations (1)
Open access (1)