Mostrando ítems 1-5 de 5
Yazdani, Shirin (Fecha de defensa: 2021-07-07)
In the past few decades, ISO 9001 quality management and human resources are major issues in business and management research, due to their potential impact on a range of individual and organizational ...
Allur Aranburu, Erlantz (Fecha de defensa: 2014-09-30)
This paper summarises the research work carried out under the title "Analysis of organisational internalisation of the principal standards and models of quality management and excellence". It is a ...
Petnji Yaya, Luc Honoré (Fecha de defensa: 2012-07-27)
This thesis investigates whether ISO 9001 certification by banks affects customers’ perceptions of e-service quality and recovery (and hence customer satisfaction, value and loyalty) in online banking ...
Simon i Villar, Alexandra (Fecha de defensa: 2012-07-27)
The main objective of the present dissertation is to empirically study the integration of management systems (MSs). Specifically, we aim to investigate how organizations carry out the integration process, ...
Castelló i Dalmau, Jordi (Fecha de defensa: 2018-06-21)
In recent years, supply chain management (SCM) has become of great importance as nowadays not only are businesses competing with each other, but so too are suppliers. The main objective of this thesis ...