Mostrando ítems 11-20 de 30
Petnji Yaya, Luc Honoré (Fecha de defensa: 2012-07-27)
This thesis investigates whether ISO 9001 certification by banks affects customers’ perceptions of e-service quality and recovery (and hence customer satisfaction, value and loyalty) in online banking ...
Presas i Maynegre, Pilar (Fecha de defensa: 2014-01-31)
The family firm have the ability to generate a competitive advantage which lies on the nature of its resources and capabilities arising from the interaction between family and business, known as familiness. ...
Simon i Villar, Alexandra (Fecha de defensa: 2012-07-27)
The main objective of the present dissertation is to empirically study the integration of management systems (MSs). Specifically, we aim to investigate how organizations carry out the integration process, ...
Amoah-Mensah, Aborampah (Fecha de defensa: 2011-03-14)
La satisfacció és una preocupació crucial pels clients i per les organitzacions, incloent els bancs. L'estudi examina la satisfacció global dels clients dels bancs a Ghana i Espanya. Així s'analitzen ...
Manresa Matas, Alba (Fecha de defensa: 2018-07-09)
Human resource (HR) practices are possible contributors to a firm’s success. There is a pressing need for empirical research that addresses how HR practices contribute to a company’s ability to be ...
Rosca, Ingrid Magda (Fecha de defensa: 2017-07-10)
A doctoral thesis proposes a new model of consumer behaviour in the area of tourism. This research was developed in partnership with Romanian Academy, The World Economy Institute, with the National ...
Castro Vila, Rodolfo de (Fecha de defensa: 2001-07-17)
Aquest treball de tesis doctoral tracta de la Optimització de la fase d'engreix. L'objectiu és determinar les condicions d'enviament a sacrifici d'un lot d'animals des d'un punt de vista operatiu. En ...
Buil Fabregà, Marian (Fecha de defensa: 2017-06-22)
In today's dynamic environment, which is characterized by continuous and unpredictable changes, companies need new strategies to maintain their competitive advantage in the market, ensure long-term ...
Paulino Valldepérez, Isabel (Fecha de defensa: 2020-07-31)
Tourism destinations usually follow the administrative boundaries of the corresponding territorial administration. In contrast, previous studies state that administrative boundaries are not the most ...
Rafart Serra, Maria Assumpció (Fecha de defensa: 2020-11-20)
The present doctoral thesis explores an e-learning proposal fruit of using Information and Communication Technologies (ICT) with the objective of improving students’ learning experience. The proposal ...